Patients often contact their pharmacies with concerns as to when their medication is getting delivered. This can result in multiple inbound calls from the patient trying to get a hold of your pharmacy to ensure there are no issues in getting the medication delivered, creating frustration and a poor customer experience. ParcelShield SmartView let’s patients track their medication in real-time from their cell phone. Download Datasheet.
ParcelShield SmartView Key Benefits:
- Fully configurable communication platform, with your pharmacy branding
- Detailed view of package delivery information, updated in real-time
- Customizable patient messaging such as delayed status, out for delivery status
ParcelShield SmartView eliminates the need for patient to call the pharmacy. This results in enhancing the patient experience and reducing the pharmacy operational costs. ParcelShield SmartView leverages carrier (UPS, FedEx, and USPS) and courier-specific tracking information with our predictive analytics to communicate with the patient and display a comprehensive, intuitive, and actionable interface to track the delivery of their medication.
At every point in the prescription dispensing journey, ParcelShield’s intelligent parcel management solutions help specialty and mail-order pharmacies drive more effective, on-time delivery of patient therapies to enhance the patient experience and safeguard revenue.
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Specialty Pharmacy Resources
