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LifeFile’s IVR Facilitates Patient Access and Simplifies Pharmacy Operations


LifeFile’s IVR Facilitates Patient Access and Simplifies Pharmacy Operations


LifeFile’s IVR is a powerful solution that facilitates patient access and simplifies pharmacy operations. Complete integration allows for greater efficiency, no 3rd parties are needed. Details include:

• Automatic capture and routing of patient refill orders

• Automatic reporting of prescription processing status

• Capture of patient’s  shipping and billing preferences

• Call routing to customer service representatives during working hours

• Capture and permanent storage of patient’s voice mail messages

• Call workflow choices for business and non-business hours.


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Compounding: Supplies, Equipment, Training Software (Clinical, Oncology, Monitoring, Other)